Frequently Asked Questions

1. Do you offer free shipping?
   Yes. Shipping is free on every order, with no minimum purchase.
2. Where do you ship?
   We ship within the United States and the United Kingdom.
3. How long does delivery take?
   Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 4 to 6 business days, so most orders arrive within 5 to 8 business days of being placed.
4. How do I track my order?
   Once your order ships you receive an email with your tracking number and a link to follow the parcel. See also Track Your Order.
5. What payment methods do you accept?
   We accept major credit and debit cards through our secure checkout.
6. What is the VIP option at checkout?
   VIP is optional and opt-in. Choosing it applies 30% off eligible merchandise in that order. The program's intended terms are a 20-day free trial, then $39.99 a month until cancelled, but automatic enrollment and billing are not active yet, so no trial starts and the membership fee is not charged today. Leave it unchecked to pay the normal price. See our loyalty program for details.
7. How will the charge appear on my statement?
   Charges appear as Jessicabuwick.com on your statement.
8. What is your return policy?
   You have 30 days from delivery to start a return on unused items in their original packaging. Full details are in our refund policy.
9. Do you charge restocking fees?
   No. We never charge a restocking fee. For a change of mind you cover the return shipping.
10. When will I get my refund?
    Once your return is received and approved, refunds go to your original payment method within 10 business days. Your bank may take a little longer to post it.
11. Can I change or cancel an order?
    You can cancel within 1 hour of ordering by email. If it has already shipped, return it once it arrives.
12. How do I contact you?
    Email support@jessicabuwick.com. We answer Monday to Friday and over the weekend, usually within 12 hours.